There is a special kind of annoying, inefficient rule that thrives in the contemporary world. It is the kind of rule we get when the rule-book overrides the common sense and discretion of those who should have the authority to make decisions. When we hobble authority and dismantle command systems, we rarely get the protection and accountability we are promised. Instead, red tape proliferates along with enduring regulatory failures. In this book, Natasha Hamilton-Hart makes the case for organized hierarchy as a way of reducing rule proliferation and increasing democratic accountability.